CHDE Polska Sp. z o.o. s. k. w Rzeszów

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komentarze 4

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  Ivan Chyr

  :: 17 styczeń 2018 12:06:20

  Not trustworthy service. My son had 2 times bad condition and the drug to treat it is in form of nebulizing liquid. So I need a working portable nebuliser to have with us at all time during travels to be able to respond as quickly as possible. I wanted a nebulizing head for my NEB300 and on Monday evening made an order via email. Confirmation letter send on Monday told that it was supposed to be sent on Tuesday by DHL, thus should be delivered on Wednesday (today). I had plans to go abroad todays (Wednesday) evening or Thursday morning. So this was perfectly fine. Now (Wednesday morning), they've send me an email with message that it will be send today. I had long talk over phone with representative and he said nothing can be altered - I can't get it today, nothing can be done to him as punishment for this miscommunication and mismanagement of order. Also I've asked him that if I had a plane tickets tomorrow early morning and I wouldn't board the plane without this nebulizing head - how should this be handled. I've got interesting response - that he wasn't aware on me leaving by plane and the company wouldn't pay for the plane tickets or other things. I wonder where it's written that I need to communicate my plans for the future to company so they can act faster? Nothing can be done and further talking is waste of time - do you want us to send the nebulizing head or not. This was main motto of last few minutes. During the talk he haven't proposed some alternative like buying new one in the pharmacy or something like this. As for my personal situation - I've changed plans to go country of my destination as there is virus outbreak, but what if I had to go or I had booked vacation with booked flight? The answers are outrageous, especially as he told me that he doesn't know how this work in my country, but I can do nothing about this in Poland. I hope this will never occur to nobody in the future. Company should be trustworthy. This casts a shadow on the Microlife brand as well. Brand I like and own few appliances of it. So, CHDE Poland, please: 1. Do something with you order management system (system should in automatic manner send confirmation about placing an order) as people communication is faulty as this issue shows; 2. Communicate how the ordering process looks like to the client (you will receive a message about placing an order, about sending it with currier service along with tracking number etc.). You may put this on your web page as well; 3. Put item I've ordered along with other items on web page, so people can order them there (I hope there is some process of automatic email confirmation); 4. Set a system of penalties for representatives that fail to make consumer satisfied.

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  Rokytskyi Max

  :: 23 październik 2017 10:13:06

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  Maja

  :: 27 wrzesień 2017 22:05:26

  Super obsługa, szybko i konkretnie i do tego bezinteresowna pomoc w rozwiązaniu problemu, pełne zaangażowanie. Dzisiaj to rzadkość. Szczerze polecam to miejsce. Warto! Dziękuje i Pozdrawiam:)

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  Zbyszek Walczak

  :: 17 kwiecień 2017 09:51:24