Avis in Kraków

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comments 5

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  Alberto Gemin

  :: 27 March 2018 11:08:15

  It's an Avis counter, they have cars in the garage which they will rent out for a price.

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  Angel Gualda

  :: 18 August 2017 09:11:58

  Cuando alquileis un coche tener en cuenta que en la web no suelen incluir los seguros que os haran pagar al coger el coche y revisar concienzudamente que el coche no tenga rascones o golpes, si no al devolverli os haran pagar con creces los daños del coche

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  Klaudia Witman

  :: 07 August 2017 09:50:24

  ASK ABOUT EVERYTHING! They have applied charges taken from God knows where. One of the gentlemen seemed sarcastic and up his own hole. We have booked a car, when we got there the car we booked was unavailable, he said to phone before booking to make sure if its here?! He then gave us a difference car (manual) as you know UK drivers, we drive on the other side of the road, so we wanted an automatic. He gave us a manual and tried to make us feel thankful as he gave us opposite what we wanted as it was the more ''expensive car''.. Such a bad service, charged us twice. First the Krakow department then the Warsaw one. *****BEWARE, if you're taking the car take a picture to where the tank was and when giving back also take a picture if you're obliged to top it up again, as they have charged us with extra fees to the tank being ''half full'' OPTION: you can pay 200PLN and return the tank empty.********

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  Philip Clarke

  :: 22 July 2017 08:42:03

  I normally use Avis as they are normally reputable firm, but the Krakow branch seems to be an exception. First they charge an 18% local fee (on top of the 23% Polish VAT) and then try it on by adding comprehensive and personal insurance which costs close to an extra $US80 a day. Even after I declined these extras they have charged the additional amounts on my credit card! Post script: I completed and paid for the rental, they continue to charge almost $1000 which they claimed was a deposit, but it is still a "pending" charge on my credit card 3 weeks after I returned the car. I am now having to threaten them to dispute the transaction with the credit card company to get them to remove it. Worst rental experience to date - to be avoided.

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  Michael Huynh

  :: 10 June 2017 08:16:50

  Overcharged and Poor Customer Service. I rented a car from Avis and worked with Jakob. I planned to return the car in Breslau and drop it off on a holiday (24 hour drop off area). Jakob tried to change the return date to the next business date which was not what I reserved online. He said if I return it early, I'd just get a refund. Sneaky, Jakob. But I caught you and made you change it. When I finally got the final bill charge, I was charged 90 USD higher due to a higher insurance coverage charge than originally agreed to. I called Avis Krakow 3x to understand why this happened but they were busy and was told I'd get a call back but never did. When I finally cornered them, I was directed to Avis customer care b/c the branch could do nothing. Customer care agreed I was overcharged. They told me they would credit my account, but I've been waiting 3 weeks for it to hit my card. Oh, one more thing. They also incorrectly charged my business credit card instead of the one I gave them when we checked out so there's the fun in dealing with that as well. Be careful here...